Orders:
1. Do i need to create an account to place an order?
You can create an account either during checkout or from the profile section. If you prefer not to create an account, you can also proceed with guest checkout.
However creating an account will make it easier to track your order.
2. Can I change or cancel my order after placing it?
Please be informed that once an order is placed, it cannot be cancelled/modified. Our team starts with the process on receipt of the order and packing gets initiated promptly for timely dispatch.
3. How do I track my order?
Once your order is shipped, we’ll send you a tracking link via email or whatsApp so you can follow it until it reaches you.
4. Order Accuracy
Customers are responsible for reviewing all order details, including product specifications, quantities, shipping addresses, and other relevant information before confirming the order.
4. I’m new to crochet/knitting. Can you help me pick the right yarn or tools?
Absolutely! send us an email and we’ll guide you based on your project and skill level.
Shipping & Returns:
1. How long will it take for my order to arrive?
We usually ship within 1–2 working days. Delivery across India typically takes 3–7 working days, depending on your location.
2. Do you offer free shipping?
We offer free shipping on orders above a certain value (check the latest offer banner at the top of the page!). Shipping charges for smaller orders are calculated at checkout.
3. What is your return policy?
Please refer to the Returns policy under terms and conditions
4. What if I receive the wrong product?
We’re really sorry if that happens! Please email a complete video of unpacking without any cuts/edits and show the incorrect item to [email protected] and we’ll arrange for a quick replacement or refund post validation. No claim will be entertained without a valid video
In case of returns: To return your product, you should mail your product to:
Yarn Nagri, A16/402, Bramha Avenue, Kondhwa, Pune 411048, India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
5.Do you ship outside India?
No, our products are for India only
6.In the event your package returns (RTO) for any of the following reasons, the 2-way shipping costs [the shipping charges calculated on actuals] will be deducted, and once you have paid the charges, the order will be reshipped.
Note that in cases where an order has not been delivered for the following reasons, we will not issue a refund.
1. Consignee address incorrect/incomplete.
2. Consignee phone incorrect/incomplete.
3. Consignee not available / not contactable.
4. Consignee refused to accept.
5. OTP verified cancellation.
6. IVR (automated) / Calls not answered by the recipient.
Payment:
1. What payment methods do you accept?
We accept major credit and debit cards, UPI, net banking, and digital wallets like PhonePe, Paytm, and Google Pay.
2. Is my payment information secure?
Yes, 100%! We use trusted and encrypted payment gateways to ensure your data is safe and secure.
